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bdb89 collects only the account and transaction data needed to operate your wallet connection across Nagad, Upay, and Bank Transfer — nothing more. This policy explains what we collect, why we collect it, and what choices you have, with access subject to your local law and eligible region.
When you open an account with us, we collect the registration details you provide — your name, contact information, and the credentials you choose. When you connect a payment method such as Nagad, Upay, or Bank Transfer, we record the transaction identifiers and wallet reference numbers that are necessary to match your deposit to your account. We do not store your full bank credentials or mobile wallet PIN; those remain within the respective payment provider's own system. We also collect device and session data automatically — the type of browser you use, the pages you visit within the site, and the time of your session. This helps us keep the account area functional and detect unusual access patterns that could affect your wallet. All data collected is processed for the purpose of operating your account, processing your transactions, and responding to your support requests. We do not sell your personal data to third parties. Where we share data with payment processors like Nagad, Upay, or Bank Transfer, it is limited to what those services require to complete your transaction. Your eligibility to use this site and its data processing is subject to your local law and the eligible regions we serve.
This policy applies to data collected through bdb89 and the account area you access after login. It covers your registered account, your transaction history, and the content you interact with inside the lobby. It does not extend to third-party services that operate under their own separate terms — including payment providers, game studios, or any external link you follow from our pages. Understanding these boundaries helps you know exactly whose policy governs which part of your experience.
Data you submit during registration and login — name, contact details, credentials — falls within this policy. We use it only to operate your account and verify your identity for transaction purposes.
Deposit and withdrawal records linked to Nagad, Upay, or Bank Transfer are covered here. We retain these records as required to reconcile your wallet balance and respond to any account queries you raise.
Pages you visit, lobby sections you open, and session duration data are collected within this policy's scope. This data informs how we present account navigation but is not shared for advertising purposes.
Payment providers, game content studios, and any external pages linked from our site operate under their own privacy terms. Once you leave bdb89, this policy no longer applies. Review each provider's own policy separately.
You have several practical options regarding the data we hold about your account. First, you can review the personal details registered to your account at any time by logging in and navigating to the account settings section — the fields shown there reflect exactly what we have on file. If any detail is incorrect or outdated, you can update it directly through those fields or raise a correction request through our support channel. For transaction-specific records — such as the Nagad, Upay, or Bank Transfer entries linked to your account — the transaction history section of your account displays the reference data we hold. If you believe a record is inaccurate, contact us through the support route and quote the transaction reference shown on screen. You may also request a summary of the data categories we hold against your account. We will respond through the contact route you used to reach us. Deletion requests are handled subject to our retention obligations and your local law.
Log into your account and open the account settings page to see the personal and contact data we hold. The fields shown there are the live record — check them for accuracy at any time.
Update editable fields directly in the account settings area. For fields that cannot be edited from the account page, submit a correction request via our support channel with your account reference included.
Open the transaction history section, find the relevant Nagad, Upay, or Bank Transfer entry, and note its reference number. Send that reference to our support team and we will investigate the record on your behalf.
Write to us via the support contact path to request an overview of the data categories we hold about your account. We will respond to the same contact channel you used to make the request.
If you have a question about this policy, need to raise a data request, or want to flag something about your account records, these are the contact paths available on bdb89. Use the route that matches your query type — account-level questions are handled fastest when you include your account reference in the message.
Open the chat widget visible on the site while you are logged in. This is the most direct route for account-level privacy questions and transaction record queries.
Send your privacy request or data query to the support email address published in the site's contact section. Include your registered account email so we can locate your record accurately.
The account help area within your logged-in dashboard lists the current contact options and points to the relevant policy documents. Check there first for the most up-to-date contact details.
We keep your account and transaction data for as long as your account is active and for a reasonable period after closure, as required to satisfy any outstanding transaction queries or legal obligations in the regions we operate. Data is not retained beyond what is necessary for these purposes. If you close your account, records directly tied to financial transactions — including Nagad, Upay, and Bank Transfer entries — are retained for reconciliation and dispute resolution. Non-transactional data is removed on a shorter schedule, subject to applicable law in your region.
We use cookies to maintain your login session and remember your account preferences within the site. You can manage cookie settings through your browser. Disabling session cookies may affect your ability to stay logged into your account.
Access to your account data is restricted to authenticated sessions. We do not expose your wallet details — whether Nagad, Upay, or Bank Transfer reference numbers — outside of the transaction record view in your signed-in account area.
Transaction records are retained as required for financial reconciliation and to support any queries you raise about your account history. Retention periods depend on the transaction type and applicable obligations in the eligible region.
When this policy changes in a way that affects how we use your data, we will post the updated version on this page with a revised date shown at the top. Check this page periodically if you want to stay informed of any changes.
These are the questions we hear most often about how bdb89 handles your account data, what gets stored, and what you can do about it. If your question is not covered here, the support contact paths in the section above are the right next step.
We share data only with the payment providers needed to process your transactions — Nagad, Upay, or Bank Transfer — and only the minimum required to complete the transfer. We do not sell your personal data to any third party for marketing or other commercial purposes.
When you make a deposit via Nagad, Upay, or Bank Transfer, we record the transaction reference, amount, and the wallet identifier passed to us by the payment provider. We do not collect or store your full banking credentials or mobile wallet PIN at any stage.
You can request deletion of non-transactional personal data by contacting our support team. Transaction records linked to your financial activity are retained for reconciliation and dispute purposes for a period determined by our operating obligations and your local law.
Log into your account and open the account settings page. Editable fields can be updated directly. For details that require verification before they can be changed, contact support with your account reference and the correction you need made.
Transaction records — including Nagad, Upay, and Bank Transfer entries — are retained for as long as necessary to support account queries, reconciliation, and any obligations that apply in your eligible region. The period varies by transaction type and local requirement.
This policy covers data collected through your bdb89 account. Game studios that supply content to the lobby — such as those accessible in the slots and live casino sections — operate under their own separate data terms. bdb89 does not govern those policies.
Reach out via the live chat on the site or the support email address listed in the contact section. Include your registered account email and a clear description of your concern so we can locate your record and respond accurately.